Welcome to our FAQ section, where we answer your most pressing questions about our ethically-sourced fashion accessories and conscious shopping experience. At Glam Pouch Store, we believe in transparent communication to complement our sustainable glamour.

About Our Products

What types of products does Glam Pouch Store specialize in?
We carefully curate zodiac-inspired jewelry, designer eyewear, statement accessories, and sustainable fashion pieces. Our collection includes belts, fashion jewelry, hats, ladies’ watches, purses & pouches, and sunglasses – all selected with conscious consumerism in mind.
Are your products ethically sourced?
Absolutely! Each Thomas Sabo-inspired hoop and Gucci-inspired piece in our collection is selected with ethical sourcing and sustainability in mind. We prioritize recycled materials and responsible production methods.
How do I care for my fashion jewelry?
To maintain the luster of your recycled sterling silver or gold vermeil pieces, store them in a dry place away from moisture and chemicals. Avoid wearing jewelry while swimming or showering to preserve its quality.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through encrypted channels to protect your information.
How can I track my order?
Once your ethically-sourced treasures are dispatched, you’ll receive tracking information via email. Standard shipping includes detailed tracking, while free shipping offers basic tracking capabilities.
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days) to get your statement pieces to you promptly. If you need to modify or cancel, please contact our concierge team at [email protected] immediately – we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We offer global delivery (excluding some Asian countries and remote areas) to bring conscious glamour worldwide. Your zodiac-inspired jewelry and designer sunglasses can travel to Paris, Texas or Paris, France with equal elegance.
What are my shipping options?
Choose between:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking and insurance
– Free Shipping: 15-25 business days via EMS for orders over $50 (basic tracking included)
All orders are processed within 1-2 business days at our Texas headquarters.
Are there any additional fees for international orders?
International customers may be responsible for customs duties and taxes, which vary by country. These fees are not included in your order total and will be handled by your local customs office upon arrival.

Returns & Exchanges

What is your return policy?
If your investment accessory doesn’t dazzle as expected, you have 15 days from delivery to initiate a return. Please contact our concierge team at [email protected] to begin the process.
How do I return an item?
Contact our customer service within 15 days of receiving your order. We’ll provide return instructions and address. Items must be unworn, undamaged, and in original packaging with all tags attached for a full refund.
How long do refunds take to process?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time depending on your bank.

Additional Questions

How can I contact customer service?
Our glamorous concierge team is available via email at [email protected]. We typically respond within 24-48 hours, ready to assist with any questions about your zodiac collections or designer eyewear.
Do you offer styling advice?
Absolutely! We love helping customers create complete looks. Pro Tip: Our zodiac collections pair beautifully with designer eyewear – combining pieces often qualifies you for free shipping while creating a coordinated statement.
What makes Glam Pouch Store different?
We don’t just deliver packages – we deliver confidence, conversation starters, and conscious glamour worldwide. Each piece is selected with ethical consideration and packaged with eco-conscious materials, reflecting our commitment to sustainable fashion.

Where will your next statement piece take you? Explore our collections today and join the movement of conscious glamour.