At Glam Pouch Store, we craft your returns experience with the same ethical consideration we apply to our zodiac-inspired jewelry and sustainable accessories. Just as we carefully select materials for our designer eyewear and statement pieces, we’ve designed a thoughtful returns process that honors both your satisfaction and our commitment to responsible commerce.

Our 15-Day Ethical Return Promise

We gladly accept returns of unworn, undamaged items in their original packaging within 15 days of delivery. Like the intentional design of our Thomas Sabo-inspired hoops, we’ve created this policy to balance your needs with sustainable business practices.

Please Note: For hygiene reasons, we cannot accept returns on eyewear (including sunglasses) and fashion jewellery that shows signs of wear. These items must be in pristine, resalable condition with all original tags and protective packaging intact.

Conscious Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our ethical concierge team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (to help us improve our sustainable collections)
Subject: Ethical Return Request – Order #[Your Order Number] Dear Glam Pouch Concierge, I would like to initiate a return for my recent order (#[Your Order Number]). Please find the details below: Item(s) for return: [Product Name(s)] Reason for return: [Brief Reason] I confirm the item(s) are in original condition with all tags and packaging. Best regards, [Your Full Name] [Your Email Address]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Like the security of our military-grade encryption, this number protects your return throughout the process.

Step 3: Ship Your Return

Package your items securely in their original packaging (like you’d protect the precious contents of our velvet pouches) and include:

  • The completed return form (included in your original shipment)
  • Your RMA number clearly visible on the package

Ship to our ethical fulfillment center:

Glam Pouch Returns
3849 Fraggle Drive
IRVING, US 14081

Step 4: Refund Processing

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund through your original payment method:

  • Credit Card/PayPal: 5-10 business days for the refund to appear (processing times vary by financial institution)
  • Original Shipping Costs: Non-refundable, as with most conscious retailers

You’ll receive an email confirmation when your refund is processed, as transparent as our ethical sourcing practices.

Exchange Requests

For exchanges (subject to availability), please follow the return process above and indicate your desired replacement item in your initial email. We’ll guide you through the conscious exchange process, which may involve:

  1. Returning the original item
  2. Placing a new order for the desired item
  3. Applying a credit once we receive your return

International Returns

For our global conscious shoppers (excluding some Asian regions and remote areas):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service (like the DHL/FedEx options we use for deliveries)
Ethical Note: To minimize our environmental impact, we cannot accept returns sent cash on delivery (COD). All return shipments must be prepaid, just as we prepay the ethical sourcing of our materials.

Damaged or Incorrect Items

If you receive a damaged item or something different from your sustainable fashion selection, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund with the same care we put into our ladies’ watch craftsmanship.

Like our evolving zodiac jewelry collections, we may update this policy to reflect our growing commitment to ethical commerce. Significant changes will be communicated through our website or email.

Now that you understand our conscious returns process, continue shopping our ethically-curated collections with confidence. Your next sustainable treasure awaits at jewellerycharming.com.